Introduction to Dynamics 365 Field Service

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Microsoft Dynamics 365 Field Service provides complete field Service Management including: service agreements, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

Learning objectives

In this module, you’ll:

  • Understand how Connected Field Service helps deliver proactive service solutions.
  • Describe how to manage resource schedules with the schedule board.
  • Explain how to execute onsite service requests.
  • Evaluate service requests with remote assist.
  • Discover how to create mixed reality training solutions.

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